Help & support
How can we help?
Answers to what people ask us most. If yours is not here, a person reads every message we get.
Booking a notary
Finding the right person and getting them scheduled.
Prices and payment
What you pay, what the notary keeps, and how billing works.
On the day
What to have ready so the appointment actually works.
Changes and refunds
Cancelling, rescheduling and getting money back.
For notaries
Joining, getting approved and getting paid.
Account, privacy and security
Your data, your documents and your account.
Reporting something serious
A security vulnerability, a notary behaving improperly, or suspected fraud goes straight to a person: email support@saffronseal.com with “[Security]” in the subject. We do not use an automated triage queue for these.